Frequently Asked Questions

Available materials, dimensions, and product details are listed on each product page. If a specification is missing or you need help comparing designs, contact Heeman before ordering.

Some products can be purchased directly online, while others may require a price enquiry. Check the product page or contact Heeman to confirm the current price and applicable GST before ordering.

Yes. Discuss custom requirements through the WhatsApp chat button. Availability, pricing, and delivery time depend on the requested specification.

Heeman offers a mixture of ready-stock and made-after-order products. Confirm current availability before ordering, especially for custom furniture.

Delivery is available across North Indian areas, including Delhi, Haryana, Rajasthan, Punjab, and nearby serviceable locations. Contact us with your PIN code to confirm availability.

Delivery is charged separately based on the customer’s location and order requirements. The delivery charge is confirmed before the order is finalized.

The usual dispatch and delivery timeframe is approximately two weeks. Custom requirements and the delivery location may affect the final timeline.

All required parts are provided, but the customer is responsible for assembling the furniture.

Available payment options may include UPI, cards, net banking, EMI, and bank transfer. Cash on delivery is not available. Applicable options are shown or confirmed during checkout.

Yes. Tracking is updated through Shopify after an order is placed and becomes available when the shipment is dispatched.

Request a return within 24 hours. Custom-made products cannot be returned, and the customer pays return delivery costs. Approved refunds are processed online within one week.

Report the issue immediately and provide clear photographs of the damaged or incorrect item so Heeman can review it.

Heeman provides a six-month warranty. Eligible damaged items are repaired rather than refunded, and the customer is responsible for return delivery charges associated with the claim.

Keep furniture dry and away from prolonged direct sunlight. Use a soft cloth, clean spills promptly, and avoid harsh chemicals or abrasive cleaners. Follow material-specific guidance on the product page or Furniture Care Guide.

Yes. Heeman supports bulk requirements for offices, hotels, dealers, builders, institutions, and projects. Contact us with product types, quantities, location, and custom finish requirements.