Return and Refund Policy

Last updated: 22 August 2026

A return request must be made within 24 hours of delivery. Contact us immediately and include the order number, reason for the request, and clear photographs of the product and packaging.

Non-returnable items

Custom-made or customised products cannot be returned unless they were delivered damaged or materially different from the confirmed order.

Condition

Returned items must be unused, unmodified and protected in their original packaging where reasonably possible. Damage caused after delivery, improper use or incorrect assembly is not eligible for return.

Return delivery

The customer is responsible for return delivery charges. A return must be authorised before dispatch so that routing and inspection can be coordinated.

Refunds

Approved refunds are normally processed online within one week after the returned item is received and inspected. Bank or payment-provider processing time may apply.

Damaged or incorrect delivery

Report the issue immediately and provide clear photographs. We will review the evidence and arrange an appropriate repair, replacement or other remedy based on the circumstances.

Heeman Private Limited
Plot no. H-307, RIICO Industrial Area, Phase-2, Bhiwadi, Rajasthan - 301019
Email: heemanfurniture@gmail.com
Phone/WhatsApp: +91 81072 59495